on my call logs your number’s one press away;
apres numerous delays suddenly now’s d-day.

under wary vision, my phone rang once and over.
a low chime came along, then a screech was blared,
followed a broken ding, is a **** no one has ever heard.

my lungs braced up more and more compressed oxygen,
as hovered my head were you on scenes could’ve happened;

my phone rang louder in my hand,
so loud my pulse cracked a rib open,
then the room heard a long sharp beep.

our call ended as my hands near yours were once no more;
hence prayed upon my soul here and now reaches yours.

The world once in harmony fallen far from grace
The seeds of chaos and discord are seen in every place
There is trouble close by on the near horizon
And the people of the land are slowly realizin'
Something must be done to restore the world's order
For, if we don't, death will be at our very border
Who among us is brave enough to chance this perilous quest
To enter into realms unknown to bring us peace and rest
There are four: fast friends from the start
They don't yet work as one, but they've got a lot of heart
They will carry our hopes and dreams, our thoughts and prayers
They leave today as Humans and Eagles and Elves and Bears
We anxiously await their returning as we hold to hope steadfast
That the ties that bind us hold firm and we know peace again at long last

the phone’s rung twice now;
i can hear it from the bath,
too naked to talk.

The leaves don't fall,
earth calls them down.

If I call you, love,  
will you come to me now?

And I cried oceans
And I stood in your emotions
I think halfway through
I lost the notion;

Of what love is
As I felt the breeze
Of cold air and tulips
I paced through your mist.

And you're so empty
Don't love me gently
Leave me behind
Assume I'm blind.

Perfect doesn't exist,
I clenched my fist.
Prayed for God's call,
I know if I fall,
I gave it my all.

Events happened they did their activities
From basketball to hiking to soccer
Via drinking to eating to *******
It was the same as any other job
Time to destress from the stressful job
Even if pushing their bodies to the limit
Hike a five hundred metre peak after shift
Or drink a dozen beers with ***** chasers
Takes the stress of the job away
What is your after work thing
To recover from all those calls

Not Hopping
Some trainers in the BPO industry
Have worked in 20 or 30 different places
Brian met 2 or more such trainers
Both had worked in dozens of centres
Between a month’s training and years
Finally settling down to train others
Being hoppers no more job to job
Instilling their skills info knowledge
With wisdom guidance mind set
It takes skill to be a trainer
And something else to excel
Getting the next generation ready
Reps support trainers OMs

Change Time
Do some reps miss the selling?
When they’re between call centre jobs
Not able to close a sale for B2B
Or get a Sirius XM radio upgrade
What of reps doing tech support
Fixing broken TVs and infra-red heaters

Same **** different shift on and on
Dial dial inbound joy call queuing
Sup call where’s your TL?
They’re MIA having a secret smoke
While the reps struggle on
This shift the same as before
Nothing new to learn here
They don’t wanna report in

But must or get sanctioned
They dream of a sales job
Actually being good at it
Getting top box metrix and sales
Walking with pride enjoying work
Looking forward to each shift
Not like tech support Hell!
Time for a change

Kookie
The job got really kookie
2 almost sales in a day
Both failed at the VT stage
1 was the wrong business name
Plus a scheduled meeting
1 was a customer sick of holding
Who chatted with his pal
The calls added to a prior 1
This cx wanted the service
On a future date not today
Call me back in a week
2 sales that never were
A 3rd if the cx still agrees
After checking 48 rivals
VOIP service is fierce
Getting sales is gold dust
Another day of bad juju
Tomorrow will be different
Will tomorrow soon come?