I came for support,

but he doesn't know what to say --


He is at a loss.

Change Time
Do some reps miss the selling?
When they’re between call centre jobs
Not able to close a sale for B2B
Or get a Sirius XM radio upgrade
What of reps doing tech support
Fixing broken TVs and infra-red heaters

Same **** different shift on and on
Dial dial inbound joy call queuing
Sup call where’s your TL?
They’re MIA having a secret smoke
While the reps struggle on
This shift the same as before
Nothing new to learn here
They don’t wanna report in

But must or get sanctioned
They dream of a sales job
Actually being good at it
Getting top box metrix and sales
Walking with pride enjoying work
Looking forward to each shift
Not like tech support Hell!
Time for a change

Battling TL Leaves B2B
The Fake God finally won the battle
The battling TL got booted out of the B2B account
She asked him how he would feel on it
It’s ok as we’re friends and you’re still here
You reported the Fake God for his six thou wanga
He got another rep to give him and he lost ninety four thou
When suspended that month tho he was finished
The call centre rescinded that and gave him a month rest
He came back as only he can do the job
You reported his lieutenant lap dog for dodgy upsells
The magic number is five users add four to the one you picked
Both are still there like pet dog and food bowl
You mark on the account is noted and in my poems
All the best on your reassignment
And stick with the army training too

Mr Fix It
The agent sneezed
Another f*cking head cold!
Which **** did he catch it off?
He'd give them their virus back 3x!
Make sure they suffer call it karma
Now he was taking calls in a mask
His voice was muffled and he was irate
Irate agent irate customers wanting help
With their Twinstar electric heaters
Tech support was such fun they said
The customers were American and lazy
Instead of fixing it themselves
They called Tech Support in the manual
He was paid to be chatty and Mr Fix It
Mostly he did ok but now he was mad
His cold clogged his throat and nose
The mask stopped him being clear
It was the perfect ******* storm!
The customers knew it from the get-go
He tried to help but that was it
'TL I'm not well I took my meds.
I'm going home I can't do my shift..."
He was sent home to rest
He only did 3 hours of his shift
And he hated the account
Should he quit entirely?

My husband sits for days on end,
Staring through his vacant friend.
My tearful words fall alone,
His mind resides in combat zone.

A man replaced by shell so cold,
Numbed by scars of war untold.
Violent dreams he lives each night,
Lashing out at all in sight.

He returns to war inside his head,
Trauma stained by all the bloodshed.
A trigger pulled, his mind released,
Begging for all thoughts to cease.

His scars remain, but can't be seen,
Buried deep inside his dreams.
I wish that I, could set him free,
From the damaging effects of PTSD.

I pray for the day he's finally home,
So the trauma of war can leave us alone.

By Darren Wall