Vice President Boss
The call centre VP boss flew from America to Thailand
She’d been in sales 20 years and knew it all
From presenting to rebuttals to fronting and closing
This was why she was the big boss and flew to Bangkok
One of the reps said to his pals take her to a Go Go bar!
See how her ******* twist and if she can drink and grind
Would you **** her another asked? Of course he replied
They got the business meetings over and official stuff
Including signing the new contract for another year
Then it was time for a team dinner with pizza and Pepsi
There were many photo ops for the website
Later they all went to a ***** Twister bar for fun
She paid for seven buckets of beer and more food
Music played dancing gals danced hookers hooked
A couple of the lads got bjs then and there
Others went back to private rooms with bargirls
The Yankee boss nodded to the TL and a rep
She took their hands grabbed some beers
And they all went to a room to make love!
What ensued in the ***** Twister bar stayed there
Had she done this before or was it the first time?
None of this would appear on the company site!

Mouse Cat
The client went on about how fraud hit the revenue
A single case of fraud could be bad
Costing thousands in dollars by criminals
Take the Mobile Application on cell phones
This was for business owners to take calls on
Separating them from personal calls

On the upmarket plan it was text capable
With unlimited SMS text messages
It was a free service but if 10,000 were sent
In a single day that cost something

If enough of such fraud cases were done
It cost the company hugely in lost revenue
It took time to find out if a new user was a fake
Doing fraud before their account was cancelled

Even if it took 48 hours to stop them just imagine
How many thousand text message could be sent
On 1 upmarket business account Mobile App

Its ease of use on a cell phone was a drawback
It allowed scammers to call up for a new fake account
Using a stolen credit card to pay

The 30 dollar activation fee for the service
That started immediately with a free 14 day trial
Perfect for nifty social engineering fraudsters
There were hundreds of them all being smart
We all had to be smarter to thwart them
How exactly do you do that?
It was cat and mouse

Improving
I had a good talk with the manager
About my numbers the account and sales
You need to do this and that

Yes I shall do my best boss
Here are my suggestions
To make the account better

First there is…
Next there is this…
Followed by this…
And lastly this…

Please see that this is done boss
So the account is smooth
Without issue or trouble

What a good meeting we had
I’m so glad the boss listened
Much will improve

What Fun!
I worked in a small call centre once
The boss was fed up of being bossed about
So left his job and set up his own call centre
He became his own boss and my boss
Gave me a job dialling varied accounts
In the US UK and Australia

Including tech support surveys sales
Plus education and B2B accounts
I learnt so much in my year with him
It was different and challenging

Each day was different even fun
I was gal agents cry I saw guys battle
We work drank sang ate danced  
In my first year of BPO work
I’d do it all again oh what fun!

BPO
Work a forty hour week or more
Five nights a week for pay
Get a bonus if you hit the targets
Drink every two weeks when paid
Till you fall over have more and crawl
Celebration BPO style wage slave job
Dial the ******* customers do as told
Stressed to Hell and back be quiet DIAL!
You wanna work in a call centre?
Go ahead you better be ready
For stress orders drinking and more

Not Hopping
Some trainers in the BPO industry
Have worked in 20 or 30 different places
Brian met 2 or more such trainers
Both had worked in dozens of centres
Between a month’s training and years
Finally settling down to train others
Being Hoppers no more job to job
Instilling their skills info knowledge
With wisdom guidance mind set
It takes skill to be a trainer
And something else to excel
Getting the next generation ready
Reps support trainers OMs

What If?
Brian never thought he would work in a call centre
When he lived in Germany he was unemployed
And while looking for a job he was forced to go
Work in a call centre and refused creating a fuss
I’m not selling insurance or loft insulation!
Put me on fork lift truck training it’s my job
Not some **** call centre 2 towns away

The stupid ***** running the training place
Offered to buy Brian a bicycle and he laughed!
You silly ******* cow retrain me on fork lifts
I need to renew my outdated licence
Not work taking calls like a fool robot
Half a decade passed and Brian
Ate his words working in a call centre!

Quite An Experience
They said the Philippines and Thailand
We're both Third World countries
Yet the glittering business centres
In Manila and Bangkok were superb
Among the world's finest in design
Bringing in top revenue
Employing the best minds
Pushing what was possible
Brian worked in both cities
In his six years and counting
He was quietly proud of his career
Always doing his best getting average scores
Sometimes the highest never low
Except in the early days
When he was a new cherry
A German in Asia doing a new job
He came here for a gal
Long long ago it went from there
Flitting between countries working
Not on holiday or chilling out
Using 21st century systems
Taught by committed trainers
In time becoming a good rep
Aged in his forties and fifties
Keeping up with agents
Half his age in work and drinking
In a million years when
Brian died he would look back
And think was all that real
It was quite an experience

Support War
Surprisingly it wasn't Brian's account
Where the war happened
It was bad and bitter and abrupt
The reps were struggling

Their job was hard not just calls
They weren't updated on their stats
A very important BPO metric
All got their info on this good or bad
Their Team Leader simply didn't tell them
Some stats are hourly some daily others monthly
The daily and weekly ones matter

The reps know if they're doing fine
There was a meeting of support
The boss was there and said it
To the supervisor in question
You either resign or I terminate you
And the Team Leader resigned immediately
This was like a war all out to win or lose

The SOM went too far missing a step
The reason why above all why
Why the reps were not updated on their stats
Was it just one TL or were more affected
By a system issue or job issue
Or was the sup simply not bothered
Ignoring their reps stats and waiting

For the chop which came like a sword
Now a new sup is needed to lead the team
The managers always need to remember
Always ask the reason why
Brian scratched his head
Not even his old B2B account
With the Fake god was that bad
For even then there was communication

Please call me back,
written message in the network's text. I don't have
enough airtime; so I'll borrow some. Knowing it's
not the best—in the fact of being underpaid.
I haven't been paid this month, so it's still a dream
of moving house. The funds are never enough,
but just tuck shop money, and a gin allowance for a
couple laughs.

But I'll call you soon.

7.50, left in my bank account. Maybe I could
pull out six to make the call. Insufficient funds to
complete this transaction, the screen read in bold.
Feeling insufficient, sufficiently to say I've worked my due.
If I had a girlfriend; which place could I take her to,
and what would we do? As I'm broke and empty on funds
and dreams in my pocket. While driving past the mansions
of my two bosses.

But I'll call you soon.

I'm running out of rhymes, without any airtime
to Google new ones on Rhymezone. So I'm just
staring at the phone, hoping you make the repeating call.
I missed it the first time you beeped me, knowing I was
feeling tearful in my room alone. I must have been so focused
on staring at the pictures on the wall, to hear your call.

But I'll call you soon.

As both of my lines have pending debts, and I'm not
keen on borrowing  money to have debts with friends.
But in the end—your fun size pride rarely cares.
Still the anxiety of not making an effort to call back,
pushes a reason to swear. To pull my hairs, struggling
on why—why I can't return your call. As if I don't care
at all.

But I do; I'm just fighting to call you soon. Unfortunately
in the end; I never had the chance to support you my
friend. I never returned that call, and it's doing in my head.

It's an unfortunate one missed call.