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Things Change
Because a rep in the BPO becomes a supervisor then manager
This doesn’t give them the right to belittle other support and reps
Especially bullying and using bad words or snide comments
This upsets agents and makes them feel bad and perform worse
Plus it alienates them from the support and makes them look bad
In front of the entire team and often call centre which is bad
Respect lost in a minute often never to return or returning forced
Call centres are hire and fire them with egotistical bosses
Reps soon learn not to care less and hop to other centres
Brian saw this and experienced it putting his experiences down
So others can read learn understand call centre work
It’s not all bad but nor is it perfect and there’s much to say
Like any other industry there are good and bad points
Only by speaking out and education will things change
Andrew Rueter Oct 2021
I'm part of a community
working for an oligarch
who treats us with impunity
and without his heart.
Due to the utmost conceit
his throne is one seat
so if we want to come eat
we'll have to compete.

We fight for master's love through production
at the cost of energy reduction
begging for an elitist induction
to the more favorable side of how we function.

The leader is a speeder bleeder
draining liters to move meters
we teeter further down steeper
in this ditch digging deeper.
The guy running the floor
is running for more
so if I run to the store
I run to his door.
He's more decisive
and callous
granting license
to his palace.

Ball and chain
walls of pain
stall my lane
hall of flames
calls for rain
all the same.

Depletion is the mission
in this war of attrition
they want to take all of me and nothing more
compliantly beaten like a loving *****
manning the counter to this ****** store.
Pieces are falling off
my fingers are broken
so I can feed on my slop
with American tokens.

I need to blast home
from this blast zone
my last known
whereabouts
no one cares about
stuck in this warehouse.
My job is to die slowly
in this position lowly
where nobody knows me
isolated and lonely.

One foot in the grave
one foot out the door
no matter how much I save
I can never even the score
which is the reason I'm poor
I reach for the shore
but I'm rebuffed
by makers of stuff
like hatred and such
a hundred acres too much
separates us.
I can't make the miles
with a used up body
so I take up the style
of scratching and clawing.
Emily Aug 2018
20 techs working all together
10 scientists reviewing all their work
2 techs gone for questionable behavior
3 techs lured away by lucrative positions
3 scientists went on to greener pastures
1 scientist promoted into management

Two-thirds the work force—extra work for all.
Management decrees that:
Worker shortages are not sufficient cause for revenue shortages or excess overtime.
Lunch breaks are mandatory and not to be worked through.
Invite all your friends to work here—isn’t it a wonderful environment?
Just think, we’re getting a new building in 3 years and will double in size.
All your woes will be solved then, if only you survive.
The age old question: is the grass greener elsewhere? Or is it that fewer sheep are grazing there?
Rustle McBride May 2016
The season that is playing now
          brings forth a sorry tune.
No more Southern breezes.
          Sweet memories of June.

I find I am outside the ring.
           Within I tend the fire.
Ablaze not only leaves and sticks.
           I burn my soul entire.

The flames lick my wounds,
            but do not heal the pain.
Fire condemns, it won't create.
           What's gone is gone and naught remains.

And yet, I cannot walk away.
          This fire, it is mine.
Born the fruit of friction;
           Immortal and Divine.

What purpose had I hoped to serve?
           It never works as planned.
The servant now the master,
          I must feed it on demand.

Eventually, I am consumed;
          A victim of attrition.
The flames will wear us all away
         once we provide ignition.

I find I am inside the ring.
         I no longer tend the fires.
Ablaze is only leaves and sticks.
         I've burnt my soul entire.
Justin S Wampler Jan 2015
A loose wool-knit sweater had holes in the pattern,
through which her skin was visible both above and below
the dark sports-bra wore stretched across her *******.
I could see the thin straps draped over her collarbones,
and thought about the lines they leave in her skin.

Yoga pants squeezed her legs underneath of thigh-high socks,
and both were layered below tall leather boots with low heels.
An olive green fatigue jacket hung open around her and
was adorned with a colorful scarf that lay claim to her neck,
its tassels curled and bounced with each step she took
mirroring precisely the loose curls in her fair hair.

Finger-less gloves left her free to feel the texture of the
pages she turned one by one in a book pulled from the shelf.
She had sat down right in the aisle, planting herself in front of
the poetry section inside of a crowded Barnes and Nobles.
Sitting there with such an elegance, I lack the words for it,
completely unnoticed and free from the numerous
holiday shoppers that were carefully stepping over her,
books in their own arms, and heading for the cash registers.

— The End —