Moment Time
The client came over again
2nd time in a year to see the reps
Plus support who dialled the account

It was he who asked his boss the Fake God
Why not ask the client dial his account?
So we can see how good he is?
The tip of the spear the best in action

Get the other bosses there too
See who the best seller is
It would be exceptional and rare

Try to absorb some of their skills
For we sell their product in their account
It has to be special like we all are
Let’s do it and become more than legends

He wanted to equal then surpass
The Fake God in skills and success
Brian actually respected and liked the guy

And it was somewhat reciprocated
The Fake God knew he was older
And ill with gout and arthritis and more
That he wouldn’t quiet till stone cold dead

The Fake God wanted 2 more closers
Get Red and the Arab to do it
Brian wants more experience for the job

Then he’ll be closer, TL then OM
And be called the False God 2
Hunting more skills success but not cash
Brian knew these were different times

Even if he wouldn’t live forever
This was his time and moment
He was humbly enjoying it

The call centre rep/was branded on his top arm/it hurt for six months

Follow That
The Fake God casts his spell
He holds the reps in his gaze
They know he has something
A certain type of quality
An ability to do things
To get results and sales
Nobody managed to emulate this
Not his lapdog with a higher position than chair
There’s something about the Fake God
He said his boss and another manager
All with backgrounds in sales
Had different energy are just different
That’s what two decades in sales does
How many of the reps will equal that?

Snake Oil Seller
The magic number is 4 explained the sup
Whose position was higher than his chair
Just add these users to pay a lower connection fee
His word roll off his tongue like oil off a duck
Does the customer know what a snake the sup is?
Already he knows what to spend the cash on
It’s his party trick adding extra users
Get 3 physical phones and 3 virtual ones
And save 20 bucks on the hook up charge
Then pay 120 a month for 4 extra phones
Which are totally not needed with 4 numbers
The business has only 2 workers not 6
This snake of a TL has already been reported
Will this result in further escalations?
The crooked sup is too powerful to flinch
Nothing scares him and he is skilled
A nice guy snake selling snake oil
How far will he fall off his chair?

Things Change
Because a rep in the BPO becomes a supervisor then manager
This doesn’t give them the right to belittle other support and reps
Especially bullying and using bad words or snide comments
This upsets agents and makes them feel bad and perform worse
Plus it alienates them from the support and makes them look bad
In front of the entire team and often call centre which is bad
Respect lost in a minute often never to return or returning forced
Call centres are hire and fire them with egotistical bosses
Reps soon learn not to care less and hop to other centres
Brian saw this and experienced it putting his experiences down
So others can read learn understand call centre work
It’s not all bad but nor is it perfect and there’s much to say
Like any other industry there are good and bad points
Only by speaking out and education will things change

28 Users
It was only the 2nd work day of the month
He had exceeded the monthly sales targets
In just 2 days it broke all records
He got a 3 user sale on day 1
And on day 2 he got a 25 user sale!
The biggest user count in the account
It was like is this real?
Now he wanted more success...

Metallica Calls
The guy listens to Metallica online while taking calls off customers
His TL knows of this and lets him do it for the rep gets good sales
Each and every day 4 or more sales earning a nice incentive
Rewards and Recognition days are a breeze he sells the items
Coffee makers toasters microwaves rice cookers fridges etc
He could have his own kitchen wares distribution company
All due to top metrix while listening to Metallica online