Not Hopping
Some trainers in the BPO industry
Have worked in 20 or 30 different places
Brian met 2 or more such trainers
Both had worked in dozens of centres
Between a month’s training and years
Finally settling down to train others
Being Hoppers no more job to job
Instilling their skills info knowledge
With wisdom guidance mind set
It takes skill to be a trainer
And something else to excel
Getting the next generation ready
Reps support trainers OMs

Cashing
A call centre job is a slave job
Like digging holes in the road
Or painting a truck with a toothbrush
Go work in a call centre
Do this do that all at once!
Multi task you’re all smart
Do more than one thing at once
We trained you and pay you
You’re the best so get on with it!
Make us some ****** money

What If?
Brian never thought he would work in a call centre
When he lived in Germany he was unemployed
And while looking for a job he was forced to go
Work in a call centre and refused creating a fuss
I’m not selling insurance or loft insulation!
Put me on fork lift truck training it’s my job
Not some **** call centre 2 towns away

The stupid ***** running the training place
Offered to buy Brian a bicycle and he laughed!
You silly ******* cow retrain me on fork lifts
I need to renew my outdated licence
Not work taking calls like a fool robot
Half a decade passed and Brian
Ate his words working in a call centre!

Booted
The boss was a real fecking ****** who abused his position
Now he’s got the golden boot and is no longer there
But he goes to the company cark park to see his lieutenant
Who is just the same as him an equal seller more arrogant!

The original boss was quite a nice guy not a *******
It was his elite selling unit he set up that stunk of elitism
You’re not fecking fighter pilots so why the fake Godliness
It all stinks of ******* and **** licking all the way

Tong that far up the **** it comes outa their **** mouth
Who will fill the original boss’ boots will it be his lieutenant?
Who went to the same skool and was trained the same way
Instructions and orders are sent via messenger do this and that

Keep at it run the account my way this way I’m still there
My influence is like Uncle Joe Stalin always present and seeing
Give them Hell drove them to break to leave hire and fire ‘em
Still give me some wanga it’s my account even if I’m booted

Always
There are those who are always humble
And those are arrogant and full of ****
Who work in the call centres
They are agents or bosses
Each has their own agenda
Either good or bad ever indifferent
Which one are you
Who do you aspire to be?

An honest rep or scoundrel
Brian didn't care for money
He cared for success
For success had a sweet taste
Brian knew what was what
And what he had to do
He was one of the quiet ones
Simply doing his job
Are you like this?

Quite An Experience
They said the Philippines and Thailand
We're both Third World countries
Yet the glittering business centres
In Manila and Bangkok were superb
Among the world's finest in design
Bringing in top revenue
Employing the best minds
Pushing what was possible
Brian worked in both cities
In his six years and counting
He was quietly proud of his career
Always doing his best getting average scores
Sometimes the highest never low
Except in the early days
When he was a new cherry
A German in Asia doing a new job
He came here for a gal
Long long ago it went from there
Flitting between countries working
Not on holiday or chilling out
Using 21st century systems
Taught by committed trainers
In time becoming a good rep
Aged in his forties and fifties
Keeping up with agents
Half his age in work and drinking
In a million years when
Brian died he would look back
And think was all that real
It was quite an experience

Support War
Surprisingly it wasn't Brian's account
Where the war happened
It was bad and bitter and abrupt
The reps were struggling

Their job was hard not just calls
They weren't updated on their stats
A very important BPO metric
All got their info on this good or bad
Their Team Leader simply didn't tell them
Some stats are hourly some daily others monthly
The daily and weekly ones matter

The reps know if they're doing fine
There was a meeting of support
The boss was there and said it
To the supervisor in question
You either resign or I terminate you
And the Team Leader resigned immediately
This was like a war all out to win or lose

The SOM went too far missing a step
The reason why above all why
Why the reps were not updated on their stats
Was it just one TL or were more affected
By a system issue or job issue
Or was the sup simply not bothered
Ignoring their reps stats and waiting

For the chop which came like a sword
Now a new sup is needed to lead the team
The managers always need to remember
Always ask the reason why
Brian scratched his head
Not even his old B2B account
With the Fake god was that bad
For even then there was communication