Brian worked on 2 very different education accounts
One was UK based with 6 main call drivers
3 of these had sub topics of varied concerns
He took calls off teachers needing help
He was trained on all 6 main concerns
But only took calls on 3 of them
47% of the reps resigned    
The other account was very different
Like comparing a bicycle to a truck
It was a very hard US account
He listened to the customer
Then clicked an onscreen prompt
And a computer voice spoke aloud!
People asked about courses
It was all fine education improved lives
Plus Brian persevered in hard accounts
Maybe one day he’ll go back
To do the other 3 concerns
Or a different school account