Managers’ Monday
The agents dial the leads and opportunities to try to get sales
One rep has 77 manual dials and no more
Another had 47 manual dials plus 340 outbound dials
Others have similar numbers none under 200
The 88 rep got beasted off his sup for laziness
And was made to promise to step up and do more calls
Each agent had to count then report the call numbers
The TL added them to a data sheet to review
And pass it to the Managers who managed all this crap
Their TL had to explain the discrepancy in call numbers
Each agent knew it was a futile childish process
The bosses all had access to the agents’ diallers  
All they had to do was filter and tally the calls
The agents grumbled it was a stupid pointless act
Did they know the bosses were testing them?
To see how they would react under pressure
And having to deal with stupid pointless orders
Which were all recorded real time on the system?
The bosses liked games and numbers so were fine
With this little exercise that highlighted one lazy rep
He would be triple beasted and fired if he did it again
It was Managers’ Monday and all deliberate