when you really want to listen to people, they know it
when you really want to understand what people actually said instead of trying to argue (and win that argument), they can feel it
when you really want to put aside any personal problems that you have (cause people had nothing to do with it, they did nothing wrong to you) and communicate well, they acknowledge how mature you are
when you really don't want to hurt anyone on purpose, you'll learn how to think before you spit out a word
and they will learn that **.heart.matters.
sometimes people only think about IQ and not EQ, and they don't realize how hurtful their words can be