Events happened they did their activities
From basketball to hiking to soccer
Via drinking to eating to *******
It was the same as any other job
Time to destress from the stressful job
Even if pushing their bodies to the limit
Hike a five hundred metre peak after shift
Or drink a dozen beers with ***** chasers
Takes the stress of the job away
What is your after work thing
To recover from all those calls

Not Hopping
Some trainers in the BPO industry
Have worked in 20 or 30 different places
Brian met 2 or more such trainers
Both had worked in dozens of centres
Between a month’s training and years
Finally settling down to train others
Being hoppers no more job to job
Instilling their skills info knowledge
With wisdom guidance mind set
It takes skill to be a trainer
And something else to excel
Getting the next generation ready
Reps support trainers OMs

Change Time
Do some reps miss the selling?
When they’re between call centre jobs
Not able to close a sale for B2B
Or get a Sirius XM radio upgrade
What of reps doing tech support
Fixing broken TVs and infra-red heaters

Same **** different shift on and on
Dial dial inbound joy call queuing
Sup call where’s your TL?
They’re MIA having a secret smoke
While the reps struggle on
This shift the same as before
Nothing new to learn here
They don’t wanna report in

But must or get sanctioned
They dream of a sales job
Actually being good at it
Getting top box metrix and sales
Walking with pride enjoying work
Looking forward to each shift
Not like tech support Hell!
Time for a change

Kookie
The job got really kookie
2 almost sales in a day
Both failed at the VT stage
1 was the wrong business name
Plus a scheduled meeting
1 was a customer sick of holding
Who chatted with his pal
The calls added to a prior 1
This cx wanted the service
On a future date not today
Call me back in a week
2 sales that never were
A 3rd if the cx still agrees
After checking 48 rivals
VOIP service is fierce
Getting sales is gold dust
Another day of bad juju
Tomorrow will be different
Will tomorrow soon come?

Mr Fraudy
They talk about bringing back the corrupt boss
The camp is divided down the middle
Some for the boss the **** lickers
Some not for the boss the honest ones
A right storm is brewing!

The mango tree and cig area
Plus toilets and canteen buzzed
The old fraudy manager will return
If he does then I will go to war

Start off with a Messenger GC
So all can air their secret views
Knowing there will be a spy there
Do a Google form DO NOT REMPLOY HIM!
This and other things from my end
I’ll take my historic complaints to HR
So it’s on the record he did this

On these dates and will do so again
To some other suckers he rules
Keep an eye out for the ex-boss
He soon maybe your new boss!
Even if HR say other wise

Six call centre years/what will the next six be like?/career made for fools

Bangkok Beasting
The Fake God is there with the other bosses
All having a powwow to decide what to do
We are dragged in there and lectured hard
The client wants more sales as do I
This you must do for June July and beyond

The target is 130 and you’ve just 18
You need a 1200 percent increase
Can you do this in 2 weeks yes or no?
I said yes but if we don’t we are all ******
The client can pull out in September
Instead of renewing the contract

The Fake God said Brian you remember
Yes Boss I remember a year ago
We got the contract and must again
I don’t wanna be part of a failure
The other boss said the client can
Bill us 2 months higher rates if we fail

Do I move the account elsewhere?
The real boss asked in another beasting
As much as I dislike Fake God’s attitude
I respect his sales skills and drive
The ****** will take us all to Hell

The real boss will observe us all
Away we go in this B2B **** up
It certainly gave Brian writing material
Tho he wished he was still in Manila
And not being beasted in Bangkok