A long week at work
Floorwalking to support
The new CSR's I've trained
Physical & brain drained
A hunk of meat
In a den of pitbulls
Waiting politely
Relentless not rude
Graciously I smile
You're welcome
A hundred times
Easy
Feeling the stare
Uneasy glare
Jo what do I do
I say if needed
Take a deep breathe
The customer will wait
If they want you to fix it
I must remember to say
What do you think
I need to step back
And not be automatic
I've said to a couple
You look like a
Stunned Mullet
You can do it
You got this
now Own it
Re-assuredly I say
Quickly to plan
Direction to help
And not totally do it
Praising the answer
Right on the button
Write this down
For any bits missing
I sneak in a break
Some lunch always late
9 hours of that
Plus 2 hours on the train
A lot for me
Now it makes sense
Why I almost
Fell off my seat... lol