He learned to work on delivery how he said things usually straight forward told to think how the other person would feel.
It was hard because he was blunt and honest with his peeps. His temper pushed people away because he was tired of being used and his kindness being taken for granted. He was always taking the blame owned up when he was wrong. Most wont admit they are wrong but quick to strip his efforts and credibility away.
Took criticism with a grain of salt most insulted or offended when he had an opinion calling them on their misconduct. He was over one way streets. He loves people but they made him out to he the bad guy for saying NO or standing his ground.