Purchased used phone upgrade jail broke good deal but no insurance Fall call phone cell call dropped concrete cracked screen works still microscopic cuts from screen touch fingertips hurts to text message voice text speak to speak through phone mic to prevent touching screen if only You purchased phone insurance scam maybe not after all especially after fall cell rings answer carefully please to close to ear and it hurts hair gets caught in cracks or it cuts ear from head movement from cell phone to touch screen to fail phone touch scream all because you literally and physically dropped your call on concrete sidewalk moral of story buy insurance and save money fingertips ear hair and prevent from looking crazy speaking aloud into a cracked screen or from saying ouch from the pain