Grew up in a home and time When the doors didn’t lock And no one seemed to mind Folks showed up, day and night Someone always there Almost all of the time
On the kitchen table Always a cake or pie That was never for you or I But for company Who may or may not stop by
Coffee and tea Always on the boil Whiskey or beer If the end of the day was near
Our dinners were just enough No leftovers ever Unless a hungry soul showed up Then dinner for six Was dinner for seven And no one seemed to mind
The home I grew up in Was were people came To live or to die We were kids We didn’t know the why
They would stay awhile Growing our family of 6 To 7 or 8 or even 9 Sharing what we had Until they would go
That was the hospitality That I grew up in Giving up your bed And your spot in the bathroom line Welcomed into our home And no one seemed to mind
So at 13 I start A near 50 year career In hospitality Before it was an Industry When it was caring and kind Welcoming each other And just getting by Before you were supposed to get rich For just being kind
The currency of hospitality Wasn’t cash or what it could buy Our currency Was in the people you’d find Those working next to you And those in to dine Hospitality turned a dollar into a dime And no one seemed to mind
Along the way, where I’m not sure Hospitality became a business Stealing the romance from restaurants Forcing us to face a bottom line Giving up on guests’ names and their lives Only to track length of stay And the dollars they spent That’s where our hospitality went
Hospitality as an industry? There’s no business model for that Hospitality was how we treated each other
Friends and family, travelers and strangers All treated the same Open the door, welcomed by name
How did profit and loss Replace kindness and caring The worst of all - Hospitals Bastardizing your care for their cash Where’s the hospitality in that?