May 2021
Lawrence Hall
Mhall46184@aol.com
https://hellopoetry.com/lawrence-hall/
poeticdrivel.blogspot.com
Can Internet Service Providers be Saved?
Hey, that’s no way to say goodbye.
-Leonard Cohen
Multiple Voices from an ISP:
Our order support team reported back…
you had 2 work orders. Your work order with us
has been cancelled and the email you forwarded
to me is the installation group you will need
to contact about scheduling. Sorry…We have received
this work order that was already scheduled for 5/8
morning. There are no notes from any dispatcher
speaking to you and changing the appointment
date/time. Below are the notes on the account
and no appointment changes have been made.
Called to t/s modem; modem is offline…
t/s modem is offline…Upgrade for
the Unlimited Bronze 12…set expectations…
I do not know who this sales group is. They
do state you are scheduled for 5/4 but the work
order they sent to the 3rd party installer
shows your [sic] scheduled for 5/8. We do not
have techs in your area tomorrow…I have sent
your account to the order support team…Your appointment
scheduled [sic] has been updated…Changes have been made
to your ViaSat account.
API INSERT (Note) 04/30/2021 11:01:56 AM CDT BEP scheduling work order during creation. API UPDATE (Schedule Date) 04/30/2021 11:01:56 CDT Unscheduled Unassigned API INSERT (Note) 04/30/2021 11:01:53 AM CDT
Installation notes…Our records indicate…
We need to confirm your appointment…Your appointment
schedule has been updated…as your preferred date
could not be accommodated. We sincerely apologize…
We have been trying to reach you with the number you provided…
We have received your work order and would like to confirm…
Sorry, we were unable to deliver your message
to the following address…Your Viasat Internet
payment failed…Payment has not been received…
If you do not make a full payment soon…
relaying denied…To avoid interruption
of your Viasat service…You may also call us…
agent assist fees may apply…
Thanks for being a Viasat internet customer!
Mhall46184@aol.com
https://hellopoetry.com/lawrence-hall/
poeticdrivel.blogspot.com
Can Internet Service Providers be Saved?
Hey, that’s no way to say goodbye.
-Leonard Cohen
Multiple Voices from an ISP:
Our order support team reported back…
you had 2 work orders. Your work order with us
has been cancelled and the email you forwarded
to me is the installation group you will need
to contact about scheduling. Sorry…We have received
this work order that was already scheduled for 5/8
morning. There are no notes from any dispatcher
speaking to you and changing the appointment
date/time. Below are the notes on the account
and no appointment changes have been made.
Called to t/s modem; modem is offline…
t/s modem is offline…Upgrade for
the Unlimited Bronze 12…set expectations…
I do not know who this sales group is. They
do state you are scheduled for 5/4 but the work
order they sent to the 3rd party installer
shows your [sic] scheduled for 5/8. We do not
have techs in your area tomorrow…I have sent
your account to the order support team…Your appointment
scheduled [sic] has been updated…Changes have been made
to your ViaSat account.
API INSERT (Note) 04/30/2021 11:01:56 AM CDT BEP scheduling work order during creation. API UPDATE (Schedule Date) 04/30/2021 11:01:56 CDT Unscheduled Unassigned API INSERT (Note) 04/30/2021 11:01:53 AM CDT
Installation notes…Our records indicate…
We need to confirm your appointment…Your appointment
schedule has been updated…as your preferred date
could not be accommodated. We sincerely apologize…
We have been trying to reach you with the number you provided…
We have received your work order and would like to confirm…
Sorry, we were unable to deliver your message
to the following address…Your Viasat Internet
payment failed…Payment has not been received…
If you do not make a full payment soon…
relaying denied…To avoid interruption
of your Viasat service…You may also call us…
agent assist fees may apply…
Thanks for being a Viasat internet customer!
The sub-contractors who do the installation and repair are professional; the problem is with the office-gnomes who appear not to listen even to each other.
