Dear Mr Undertaker you might not remember my name despite what the stone says you might have coaxed the ghost of a smile from my pale and dead face but unfortunately i wish to complain: this mahogany casket is filled with maggots I cannot escape from. There isn't enough space to move my limbs and my whole body is stiff. My neighbour is crazy and keeps calling the names of her fifty cats. It stinks in here the food is awful and the phone reception is lousy. Is it too late to get an exchange? I would like a cremation the receipt is in my pocket.