A strange kind of intrusive ambiance; voices in several languages, forced laughter, technological functioning; human activity intermarried with machines. The volume rising perfectly in sync with my cortisol levels, I interrogate my past for signs of the path that led me here; it remains blurred. I did not dream of working in customer service; but here I am regardless, moments of my life that I will never ponder again; a cascade of the present moment repeating as long as my employment contract exists. An event-less horizon, memories are stillborn here and true ingenuity stifled. There is much and nothing that has led me here. It is hard not to feel like a horse bred for performance in this place; everything is monitored, quantified, reviewed and collaborated. Performance reports produced with the fervor of medieval scholars translating the bible. I look to the sky, what else is there to do; only to see smoke alarms and aesthetically neutral lighting arrangements. There is art work on the walls, but is generic, created to defy analysis. The colouring of the walls is chosen to exude a neutral sort of trendiness; on brand for the overarching corporate image.
#short #customerservice