#centre
Love is the shell of the oyster
The caramel centre
The worrisome weather
Coast coasting shooter
Cyanide chaser
Hand with the feather
That beckons, bats, pressures
Love is a dream without dreamers
The real thing
Love is the magical realm of beauty we wanted to lift...
A waterfall pounding
All streams of past to the place...
Love is everything missed and remade
Aug 20, 2025
Aug 20, 2025 at 7:17 PM UTC
Events happened they did their activities
From basketball to hiking to soccer
Via drinking to eating to *******
It was the same as any other job
Time to destress from the stressful job
Even if pushing their bodies to the limit
Hike a five hundred metre peak after shift
Or drink a dozen beers with ***** chasers
Takes the stress of the job away
What is your after work thing
To recover from all those calls
Aug 20, 2024
Aug 20, 2024 at 11:23 PM UTC
Not Hopping
Some trainers in the BPO industry
Have worked in 20 or 30 different places
Brian met 2 or more such trainers
Both had worked in dozens of centres
Between a month’s training and years
Finally settling down to train others
Being hoppers no more job to job
Instilling their skills info knowledge
With wisdom guidance mind set
It takes skill to be a trainer
And something else to excel
Getting the next generation ready
Reps support trainers OMs
Aug 20, 2024
Aug 20, 2024 at 11:12 PM UTC
Change Time
Do some reps miss the selling?
When they’re between call centre jobs
Not able to close a sale for B2B
Or get a Sirius XM radio upgrade
What of reps doing tech support
Fixing broken TVs and infra-red heaters
Same **** different shift on and on
Dial dial inbound joy call queuing
Sup call where’s your TL?
They’re MIA having a secret smoke
While the reps struggle on
This shift the same as before
Nothing new to learn here
They don’t wanna report in
But must or get sanctioned
They dream of a sales job
Actually being good at it
Getting top box metrix and sales
Walking with pride enjoying work
Looking forward to each shift
Not like tech support Hell!
Time for a change
Aug 20, 2024
Aug 20, 2024 at 11:11 PM UTC
Kookie
The job got really kookie
2 almost sales in a day
Both failed at the VT stage
1 was the wrong business name
Plus a scheduled meeting
1 was a customer sick of holding
Who chatted with his pal
The calls added to a prior 1
This cx wanted the service
On a future date not today
Call me back in a week
2 sales that never were
A 3rd if the cx still agrees
After checking 48 rivals
VOIP service is fierce
Getting sales is gold dust
Another day of bad juju
Tomorrow will be different
Will tomorrow soon come?
Aug 20, 2024
Aug 20, 2024 at 11:09 PM UTC
Mr Fraudy
They talk about bringing back the corrupt boss
The camp is divided down the middle
Some for the boss the **** lickers
Some not for the boss the honest ones
A right storm is brewing!
The mango tree and cig area
Plus toilets and canteen buzzed
The old fraudy manager will return
If he does then I will go to war
Start off with a Messenger GC
So all can air their secret views
Knowing there will be a spy there
Do a Google form DO NOT REMPLOY HIM!
This and other things from my end
I’ll take my historic complaints to HR
So it’s on the record he did this
On these dates and will do so again
To some other suckers he rules
Keep an eye out for the ex-boss
He soon maybe your new boss!
Even if HR say other wise
Aug 20, 2024
Aug 20, 2024 at 11:08 PM UTC
It all happens there/work in a call centre job/go do what you want
Aug 20, 2024
Aug 20, 2024 at 10:55 PM UTC
Brian worked on 2 very different education accounts
One was UK based with 6 main call drivers
3 of these had sub topics of varied concerns
He took calls off teachers needing help
He was trained on all 6 main concerns
But only took calls on 3 of them
47% of the reps resigned
The other account was very different
Like comparing a bicycle to a truck
It was a very hard US account
He listened to the customer
Then clicked an onscreen prompt
And a computer voice spoke aloud!
People asked about courses
It was all fine education improved lives
Plus Brian persevered in hard accounts
Maybe one day he’ll go back
To do the other 3 concerns
Or a different school account
Aug 20, 2024
Aug 20, 2024 at 10:43 PM UTC
No1 BPO
Each call centre says they’re the best
They never say they’re number 2
Always number 1 in their own way
Is this in most collected revenue?
Or number of employees?
Or with the most offices?
Each call centre says No1
The same saying by them all
Can’t they say something new?
Aug 20, 2024
Aug 20, 2024 at 1:13 AM UTC
The call centre rep/was branded on his top arm/it hurt for six months
Aug 20, 2024
Aug 20, 2024 at 12:55 AM UTC
Same Song
The song is the same on this account
Quite similar to the song on your account
Our beat is different you’ve more bass
The words are the same you relate
A song about a job where all isn’t fine
It was at first then it changed
The reasons don’t matter what does
Is the fact you get it my feelings
My sentiment to the bosses
Who treat us like cannon fodder
Food for the gun cash in his wallet
Way it is in a call centre high attrition
Accounts pull out others get added
Be flexible we are told time and again
Yet dealing with ******** is the same
Different account different date
Same old bosses same excuses
We’ve heard it all before!
Aug 19, 2024
Aug 19, 2024 at 9:37 AM UTC
Now Different
He once wondered if there was a rep
Who actually wore different coloured footwear?
He wondered this for years a stupid thought
And then there he was a rep in different shoes!
The rep appeared to be a narcissist by image
With one arm fully tattooed and tied back hair
An air of importance surrounded him
He wasn't a manager or boss just a rep
Not necessarily bad or arrogant he was just
Full of self-importance and something else
None of that mattered right now to Brian
What did were the different coloured pumps
One was bright yellow the other was red
Both were the same type of trainers
Not the same pair but the same make
He'd obviously swapped them around
It was the second time he saw him
And each time the rep had worn opposites
He had a quirky thing for opposite shoes
He decided he would write this poem
To remember just another rep now different
Aug 19, 2024
Aug 19, 2024 at 9:36 AM UTC
Tea Biscuits
The call centre rep turned the gal's life upside down
She was state apparatus gal married to a serving cop
The rep was a historical Soviet communist
He called the gal to see how she was his calls were ignored
It came out she fled to her relative away from the city
6 months pregnant by the red rep plus 3 kids with the cop
His calls and texts went thru to the cop did he know who was calling?
The rep the cop threatened to shoot dead for grinding his ex
Now with a lizard in her big fat belly a baby red ****** nipper
How this would enrage the cop who wants to get even and more
How will this all end best friends’ tea and biscuits?
The state apparatus gal with a lizard by a communist agent
Aug 19, 2024
Aug 19, 2024 at 9:31 AM UTC
Times Over
The Fake God gloated and said
'Hey mate I win this round and for good'
He nodded and replied yes you win here
But not for good tho I'll accept the NTE
No disputes as numbers don't lie
Yes boss I know I failed in sales
Do what you will transfer or fire me
I'll transfer you to collections
Brian went on to say why did you
Follow me four times over Asia?
I worked in Bangkok and Manila
In Pattaya and San Fernando
You stalked me the same companies
I'd get it if we were pals
You're a fair boss but not my friend
Excellent at sales better than me
Yet you scammed one time and was
Booted out on the B2B account
I went to Bankgok you followed me!
Brought your Wallflower along
It's fine I ignored you both and now
I listen to your whys on my sales
I'm not as good as you tho did ok boss
I did my best and that's fine for me
Now you transfer me to collections
Normally that would be fine
It's not now and I'll tell you why
Fake God looked surprised
He was to the point
My Time in Asia and the BPO is over
I'm off back to Germany and elsewhere
Thanx for the B2B experiences
No more calls I'm outa here
Have a nice life boss!
Aug 19, 2024
Aug 19, 2024 at 9:26 AM UTC
Big Fat 0
The rep ended the year with 0 sales
There were 10 selling reps in total
9 got sales and 1 didn’t get any
The other 9 got between 1 and 11
Number 10 rep was pegged at 0
He got 7 sales in October
And 5 in November but before then
Both August and September were 0
Why are the rep’s sales up and down?
He doesn’t know and does his best
He would have 2 or 3 but they VT failed
Verification Team issues out of his hands
He will try to close his Dec ones in Jan
He’s determined never to be bottom with 0 again
Aug 19, 2024
Aug 19, 2024 at 9:08 AM UTC
Chalk Times
The reps wondered what the chalk marks were in the office
On a couple of work stations in the coaching office
On the managers desk in the sleeping quarters
In the rest room by the gym area and other places
It was where their randy coach had bonked 3 other agents!
Aug 19, 2024
Aug 19, 2024 at 9:06 AM UTC
Managers’ Monday
The agents dial the leads and opportunities to try to get sales
One rep has 77 manual dials and no more
Another had 47 manual dials plus 340 outbound dials
Others have similar numbers none under 200
The 88 rep got beasted off his sup for laziness
And was made to promise to step up and do more calls
Each agent had to count then report the call numbers
The TL added them to a data sheet to review
And pass it to the Managers who managed all this crap
Their TL had to explain the discrepancy in call numbers
Each agent knew it was a futile childish process
The bosses all had access to the agents’ diallers
All they had to do was filter and tally the calls
The agents grumbled it was a stupid pointless act
Did they know the bosses were testing them?
To see how they would react under pressure
And having to deal with stupid pointless orders
Which were all recorded real time on the system?
The bosses liked games and numbers so were fine
With this little exercise that highlighted one lazy rep
He would be triple beasted and fired if he did it again
It was Managers’ Monday and all deliberate
Aug 19, 2024
Aug 19, 2024 at 9:00 AM UTC
Power Mad
The power mad manager threatened to fire the worker
Who made a customer’s account so he could get the sale
This never happened for the manager saw it happen
Cancelled the new account almost fired the worker
Never said well done for using initiative or adeptness
He was power tripping made an example of him
Nobody will create a new account without my Yes!
Even if it slows the sales process down to half
I will make the account send me the details
I hope you all learned a lesson here or else
Lose your jobs for I’m in charge ok?
Aug 19, 2024
Aug 19, 2024 at 8:50 AM UTC
Moral Corruption
There was once a boss who was so vain
With long hair like a girl
He ran his fingers thru this
And swished his tail and his locks
Oh look such a pretty Alpha male boss
With all the selling skills and power
He had a 2nd in command a lieutenant
Whose position was higher than his chair
Both used a 3 step selling technique
It got good results for the hippy boss
Who ****** his coach/supervisor
She caterwauled like a dead cat my God!
Shut that woman up she gives me a headache
See them all plus the pet dog secretary
All on the other side of the fence
It's a case of them and us
Don't go over there without good reason
Go by the channels first your own sup
To see if he can sort the issue out
How can the issue of moral corruption
Be erased without dissolving the account?
We know what goes on behind the scenes
We see it with our own eyes oh yes
And the truth always wriggles free
The powerful vain hair swishing boss
Who will put you on VTO so get some sales!
He worships figures as some do him
I'm now one of them but I see his skills
Those cannot be denied and he's a good boss
But a ******* lousy person never a friend
This is how it is in B2B sales
Moral corruption anybody?
Aug 19, 2024
Aug 19, 2024 at 8:32 AM UTC
Vice President Boss
The call centre VP boss flew from America to Thailand
She’d been in sales 20 years and knew it all
From presenting to rebuttals to fronting and closing
This was why she was the big boss and flew to Bangkok
One of the reps said to his pals take her to a Go Go bar!
See how her ******* twist and if she can drink and grind
Would you **** her another asked? Of course he replied
They got the business meetings over and official stuff
Including signing the new contract for another year
Then it was time for a team dinner with pizza and Pepsi
There were many photo ops for the website
Later they all went to a ***** Twister bar for fun
She paid for seven buckets of beer and more food
Music played dancing gals danced hookers hooked
A couple of the lads got bjs then and there
Others went back to private rooms with bargirls
The Yankee boss nodded to the TL and a rep
She took their hands grabbed some beers
And they all went to a room to make love!
What ensued in the ***** Twister bar stayed there
Had she done this before or was it the first time?
None of this would appear on the company site!
Oct 4, 2023
Oct 4, 2023 at 9:13 PM UTC
Improving
I had a good talk with the manager
About my numbers the account and sales
You need to do this and that
Yes I shall do my best boss
Here are my suggestions
To make the account better
First there is…
Next there is this…
Followed by this…
And lastly this…
Please see that this is done boss
So the account is smooth
Without issue or trouble
What a good meeting we had
I’m so glad the boss listened
Much will improve
Aug 4, 2023
Aug 4, 2023 at 10:36 PM UTC
What Fun!
I worked in a small call centre once
The boss was fed up of being bossed about
So left his job and set up his own call centre
He became his own boss and my boss
Gave me a job dialling varied accounts
In the US UK and Australia
Including tech support surveys sales
Plus education and B2B accounts
I learnt so much in my year with him
It was different and challenging
Each day was different even fun
I was gal agents cry I saw guys battle
We work drank sang ate danced
In my first year of BPO work
I’d do it all again oh what fun!
Aug 4, 2023
Aug 4, 2023 at 10:26 PM UTC
BPO
Work a forty hour week or more
Five nights a week for pay
Get a bonus if you hit the targets
Drink every two weeks when paid
Till you fall over have more and crawl
Celebration BPO style wage slave job
Dial the ******* customers do as told
Stressed to Hell and back be quiet DIAL!
You wanna work in a call centre?
Go ahead you better be ready
For stress orders drinking and more
Aug 4, 2023
Aug 4, 2023 at 10:23 PM UTC
Not Hopping
Some trainers in the BPO industry
Have worked in 20 or 30 different places
Brian met 2 or more such trainers
Both had worked in dozens of centres
Between a month’s training and years
Finally settling down to train others
Being Hoppers no more job to job
Instilling their skills info knowledge
With wisdom guidance mind set
It takes skill to be a trainer
And something else to excel
Getting the next generation ready
Reps support trainers OMs
Aug 4, 2023
Aug 4, 2023 at 10:18 PM UTC
What If?
Brian never thought he would work in a call centre
When he lived in Germany he was unemployed
And while looking for a job he was forced to go
Work in a call centre and refused creating a fuss
I’m not selling insurance or loft insulation!
Put me on fork lift truck training it’s my job
Not some **** call centre 2 towns away
The stupid ***** running the training place
Offered to buy Brian a bicycle and he laughed!
You silly ******* cow retrain me on fork lifts
I need to renew my outdated licence
Not work taking calls like a fool robot
Half a decade passed and Brian
Ate his words working in a call centre!
Aug 4, 2023
Aug 4, 2023 at 10:05 PM UTC